We LOVE completing your incredible transformations and it does take time. We ensure that your appointment time is prioritised just for you by blocking out a few to several hours to ensure we are fully available to complete the task. When we receive less than 24 hours notice of a cancellation, that leaves us with costly wasted time, which ultimately increases prices for all- and we all want to avoid that! With notice, we can often reschedule that appointment with another client. Without notice, that’s not possible, leaving the salon to carry the considerable cost. Our deposit policy ensures secures the appointment for you and protects the business from late cancellations and no-show appointments.
How much deposit is needed?
For all new clients & clients who have no-showed at least once, we require a minimum of 50% deposit to book an appointment
For all online bookings we require a minimum of 50% deposit
For colour correction and keratin services we require a minimum of 50% deposit
For any extension services we require a minimum of 50% deposit
“Are my details secure?”
Yes, we process the payment securely at the time of making the appointment, so we don’t keep a record of card details at all. We can either email or SMS you a copy of the payment receipt or keep it for you to pick up on the day of your appointment.
“Do I get my money back if I can’t make my appointment?”
The deposit is held as security against the booking you’ve made. As long as you cancel or reschedule at least 24 hours prior to your appointment time, the deposit will remain in credit for you. If you do cancel at shorter notice or do not arrive for the appointment, the deposit is held to partially cover the loss to the business.
“But, what if something comes up that’s not my fault?”
We totally understand that things come up and life isn’t always predictable. As long as we receive at least 24 hours’ notice, there’s no cost to you at all. If you do cancel within that time or do not arrive for the scheduled appointment, we will need to retain the deposit to recover some of the loss to the business, having turned away other bookings to hold that amount of time for you.
As you can imagine, the cost to the business of no-show appointments can easily add up to thousands of dollars each week, that no business can afford to carry. We do understand that when things arise unexpectedly, these are not intentional on your part, however they do have a significant cost to our business that we need to avoid.
“But why should I have to pay if I don’t get anything done?”
When you ask us to prioritise that time for you, we must ask you to do the same. Once we’ve booked out that time exclusively for you, we cannot take other clients so if you do not honour the appointment, there is a significant cost to the business in terms of wasted time and overheads, even if no product is used. Eventually that forces up prices for all clients, which is an unfair burden for them. The only way a deposit is held is if there had been a loss to the business because an appointment has not been honoured.